Policy
Shipping and returns:
Bulletproof Zone will ship orders as soon as possible. Your purchase will be shipped to you based on lead time and availability. This way, you get as much of your order as soon as possible. If you order more than one item, your order may come in separate packages.
Order Confirmation:
As soon as you place your order, it will be logged in our system, and your credit card has been pre-authorized for the purchase. Afterward, we confirm the availability of the product you are ordering for immediate shipment. If your item is on backorder or unavailable, we will cancel the pre-authorization and duly inform you via e-mail.
Order Shipment:
Orders are shipped within three to five business days from the date of your order, unless specified otherwise on the product page. The product page will contain the most accurate estimate on shipping and lead times. Shipping and lead times provided on the product page are our best estimates based various factors, including order volume, raw material fluctuations, etc., and may vary due to these factors.
You will receive an email containing the tracking information of your order after the order has been shipped to your location. If you do not receive tracking information from us within seven business days of the lead time specified on the product page, feel free to follow up with us at vectorshieldsstore@gmail.com.
Vectorshields is not responsible for lost or stolen packages. A tracking number will be provided when the package is shipped, and a proof of delivery photo will be provided, depending on the carrier. It is the buyer’s responsibility to provide a safe place to receive mail. Once an item has been marked as delivered by the carrier, the seller is not responsible should that item go missing.
Damages:
We take full responsibility for any obvious damage to your product caused by wrong packaging or delivering an already defective product. Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should document it when signing for delivery. If the item(s) contained in the package arrive damaged, please send photos to vectorshieldsstore@gmail.com, and we will process a refund or reimbursement on your behalf.
Returns and Cancellation Policy:
We back all our products with a customer satisfaction guarantee, so we created a fair return and cancellation policy.
All sales are final. No Refunds, No Cancellations. In most cases, once the order is processed, it is final and not cancellable. We may allow exceptions due to an order error or wish to return your order after delivery for any reason other than a product defect or misrepresentation. Any cancellation request is subject to an administration and cancellation fee equal to 10% of your order with a minimum of $35, whether order shipment is successful or not.
All sales are final on all closeout items and for custom manufactured bulletproof clothing once the manufacturing process has begun or not returnable unless there is a product defect or misrepresentation.
Before returning any product, you MUST obtain a return authorization from our customer service representative. We can only process AUTHORIZED returns for items.
To make a Return or Exchange:
- Obtain authorization for return or exchange by emailing us at vectorshieldsstore@gmail.com, explaining the reason for the return or exchange.
- Please use or indicate your order number
Return or exchange requests must be within 14 calendar days upon receipt of shipment unless noted otherwise on the product description page. Your return must be in original packaging and unused.
We encourage using USPS flat-rate shipping in returning products to receive a shipping expense refund. We highly recommend insuring your parcel as we cannot issue a refund for an item that we do not receive back should it get lost/damaged during transit.
Refunds:
Please allow 5-10 business days from the time the item is received to process a refund. Refunds will only be issued to the original credit card that you use when placing your order.
We stand behind our products 100%!
By purchasing any of our items, the buyer certifies they have read and agree to our shipping, return, and privacy policies.